ORDER WITH CONFIDENCE OUR GUARANTEE

If less than delighted, return your purchase within 30 days in original condition.

POSTAL MONEY ORDER, AMEX, VISA & MASTERCARD ACCEPTED

FOR FAST SERVICE ON SECURE CREDIT CARD ORDERS PLEASE FAX OR PHONE YOUR ORDER ANYTIME.
 
Phone: (416) 636 - 0047
Fax: (416) 636 - 0047
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HOW WE SHIP

We generally ship order by Canada Post. This allows us to ship to every address in the country, whereas most other couriers cannot. Canada Post services include Expedited Mail - 4 or 5 Business Days; Express Post - 2 Business Days: Priority Courier - Next Day delivery to all major centers within Canada. Shipping charges depend on the weight and size of the package being sent and service chosen. Final shipping charges are calculated after your order has been packaged and weighed. There is an oversize charge for any package over 1.05 meters (41") in length which is $7.00 at this time. We cannot ship to a P.O. Box Number or C.O.D. to Canada or the U.S.A. All orders will be insured. We will not be responsible for loss or damage of any shipment that is not insured, which is $.50 per hundred dollars worth of order. No Taxes are applied to orders being shipped outside of Canada. Some customs duties or taxes may be due upon delivery for importation of goods into another country.

BACK ORDERS

If an item is back ordered we will phone or notify you by mail. If we cannot ship an out of stock item within 30 days you have the option to wait for the order or cancel it. We will not charge your credit card until we ship your order. If you wish to Special Order an item that is not shown or if you wish a catalogue on any of the companies that we feature please let us know.

RETURNS EXCHANGES OR CREDITS

If less than delighted you may return your purchases in original condition within 30 days. Unfortunately we cannot accept partially built kits or items that have been altered or damaged after receipt. Phone or Fax for return authorization, There will be a 10% restocking charge. Please pack items securely and include a copy of the packing slip you received with your order. Send your package insured and prepaid. If you receive a kit and there are parts missing you must approach the manufacturer directly for replacement parts. Once the item has been used, you must refer to the manufacturer's warranty and return the product directly to them for repair or replacement. If you have a problem with a product and are in doubt as to what to do, please call us for assistance.

All prices, availability, and specifications are subject to change without notice.

Please include your E-Mail address below so that we can confirm your order.

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rigbysdiscounthobbies@sympatico.ca